{"id":2759,"date":"2025-09-10T13:40:21","date_gmt":"2025-09-10T12:40:21","guid":{"rendered":"https:\/\/luckytravel.ma\/conditions-generales\/"},"modified":"2025-10-06T09:39:26","modified_gmt":"2025-10-06T08:39:26","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/luckytravel.ma\/en\/conditions-generales\/","title":{"rendered":"General Conditions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Payment:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellation fees for tours are as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From 20 to 15 days before arrival: <strong>30% of the total price<\/strong><\/li>\n\n\n\n<li>Less than 15 days before arrival or <strong>no-show:<\/strong> <strong>100% of the total price<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Children aged 2 to 11<\/strong> are entitled to a <strong>50% discount.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Privacy Policy of the website <a href=\"http:\/\/www.luckytravel.ma\">www.luckytravel.ma<\/a><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The publisher of the website <strong><a href=\"http:\/\/www.luckytravel.ma\">www.luckytravel.ma<\/a><\/strong> is the company <strong>\u201cMajor Media\u201d<\/strong>, based in Morocco:<br><strong>Registered office address:<\/strong> Borj Dlalate, Building F, 4th and 5th floor, Rue Cha\u00efr al-Hamra Mohammed ben Brahim, Agadir 80000<br><strong>Contact information:<\/strong><br>Phone: +212664-713037<br>Email:<br>The website <strong><a href=\"http:\/\/www.luckytravel.ma\">www.luckytravel.ma<\/a><\/strong> is hosted by the company <strong>\u201cMajor Media\u201d<\/strong>, based in <strong>Agadir<\/strong> \u2013 <a href=\"https:\/\/majormedia.marketing\/\">https:\/\/majormedia.marketing\/<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What type of data do we collect?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Name, surname, full postal address, phone number, and email.<br>Geolocation, IP address, cookies.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why do we collect this information?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The personal data (name, surname, postal address, phone number, and email) are required to deliver the products from our catalogue and to ensure proper order tracking.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The IP address of all our visitors is recorded to help identify any malicious users or potential fraud.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cookies are installed on your computer by our website (link) to improve your user experience.<br>For example, thanks to cookies, you can log in to your customer area without having to re-enter your password.<br>These cookies also enable targeted advertising.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Geolocation is activated for statistical purposes and market research.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Who has access to this information?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Lucky Travel<\/strong> staff has access to your information through a private and secure administration system protected by user accounts and passwords, to manage and follow up on your orders.<br>The following subcontractors also have access for maintenance purposes:<br>The <strong>Major Media<\/strong> web agency, based in Agadir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>With whom do we share this information?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Your email addresses, names, and phone numbers:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your email addresses are imported into our email marketing software, published by the company <strong>[Name of Data Management Module]<\/strong>, based in <strong>[City]<\/strong>, to allow us to send you informative or promotional mailings.<br>(<em>Choose between Sendinblue or Mailchimp<\/em>) does not share your email addresses and does not use them to send messages unrelated to <strong>(company name)<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>IP, cookies, and geolocation:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A statistics tool (<strong>Google Analytics<\/strong>) is installed on our website to provide information on visitor numbers and other data useful for understanding our market and how visitors use our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Other information:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other data (name, surname, postal address, phone number) are <strong>not shared with third parties.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How can I view, modify, or delete my data?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can view your personal data in your client area by following this link:<br>For any modification or deletion of your data, please contact us by email at <strong>(email address to be provided)<\/strong> or by using our contact forms.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Payment: Cancellation fees for tours are as follows: Children aged 2 to 11 are entitled to a 50% discount. Privacy Policy of the website www.luckytravel.ma The publisher of the website [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2759","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General Conditions - Lucky Travel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/luckytravel.ma\/en\/conditions-generales\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Conditions - Lucky Travel\" \/>\n<meta property=\"og:description\" content=\"Payment: Cancellation fees for tours are as follows: Children aged 2 to 11 are entitled to a 50% discount. 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