General Conditions
Payment:
Cancellation fees for tours are as follows:
- From 20 to 15 days before arrival: 30% of the total price
- Less than 15 days before arrival or no-show: 100% of the total price
Children aged 2 to 11 are entitled to a 50% discount.
Privacy Policy of the website www.luckytravel.ma
The publisher of the website www.luckytravel.ma is the company “Major Media”, based in Morocco:
Registered office address: Borj Dlalate, Building F, 4th and 5th floor, Rue Chaïr al-Hamra Mohammed ben Brahim, Agadir 80000
Contact information:
Phone: +212664-713037
Email:
The website www.luckytravel.ma is hosted by the company “Major Media”, based in Agadir – https://majormedia.marketing/
What type of data do we collect?
Name, surname, full postal address, phone number, and email.
Geolocation, IP address, cookies.
Why do we collect this information?
The personal data (name, surname, postal address, phone number, and email) are required to deliver the products from our catalogue and to ensure proper order tracking.
The IP address of all our visitors is recorded to help identify any malicious users or potential fraud.
Cookies are installed on your computer by our website (link) to improve your user experience.
For example, thanks to cookies, you can log in to your customer area without having to re-enter your password.
These cookies also enable targeted advertising.
Geolocation is activated for statistical purposes and market research.
Who has access to this information?
The Lucky Travel staff has access to your information through a private and secure administration system protected by user accounts and passwords, to manage and follow up on your orders.
The following subcontractors also have access for maintenance purposes:
The Major Media web agency, based in Agadir.
With whom do we share this information?
Your email addresses, names, and phone numbers:
Your email addresses are imported into our email marketing software, published by the company [Name of Data Management Module], based in [City], to allow us to send you informative or promotional mailings.
(Choose between Sendinblue or Mailchimp) does not share your email addresses and does not use them to send messages unrelated to (company name).
IP, cookies, and geolocation:
A statistics tool (Google Analytics) is installed on our website to provide information on visitor numbers and other data useful for understanding our market and how visitors use our website.
Other information:
Other data (name, surname, postal address, phone number) are not shared with third parties.
How can I view, modify, or delete my data?
You can view your personal data in your client area by following this link:
For any modification or deletion of your data, please contact us by email at (email address to be provided) or by using our contact forms.